What is onboarding?
Onboarding is our secure process to collect your address, social security number, and tax forms in the employee portal. The employee portal is accessible via the website https://mypay.cpsgo.com. In the portal you will have access to your tax withholding information, your paychecks, W2, and certification forms.

Who do I contact regarding onboarding?
All questions regarding onboarding and the employee portal must go through Georgetown Aquatics payroll department’s email [email protected]. DO NOT reply to emails from Corporate Payroll Services or reach out to them. They are simply the platform provider and cannot answer any of your questions.

After I return my job offer, how long will it take to start the onboarding process?
Once we receive your signed job offer, we usually begin the onboarding process within a week. Times can vary during peak hiring periods. You will want to regularly check your email address that was on your application.

What happens if I do not complete the onboarding process?
Failure to complete the onboarding process will result in a lower pay rate as stipulated in your job offer. Your pay will be increased once onboarding is completed, however not retroactively. Not completing the onboarding process will result in a delay in receiving your paycheck.

How do I know I am ready to complete the onboarding process?
We will send you an email with the subject, "Welcome to Georgetown Aquatics! - New Employee” from our email, [email protected] which includes step by step instructions. You will also receive an email from [email protected], with the link to setup the employee portal. The link to the portal is time sensitive.

I cannot access the link portal to onboard.
The link we emailed you is only valid for 30 days. If the link is no longer valid, please email payroll at [email protected].

Registration Failure: Invalid social security number.
On the registration page, enter 000-00-0000 as your Social Security Number. Once registered in the employee portal you will enter your correct social security number.

What personal information do I need to enter in the portal?
You will need to enter your address, your correct Social Security Number and your tax information in the employee information section in the Portal.

How do I submit my tax forms in the portal?
New applicants will have the IRS W-4, Maryland MW-507, and the I9 forms to complete where you will enter your withholding preferences. You will then submit the completed forms through the portal.

How do I complete tax forms?
The tax forms will be completed in the portal. Here are links to the forms to help in your preparations for completing the forms. We recommend that you consult a tax professional if you have questions regarding your tax withholding choices.

Federal Tax Withholding IRS W-4
I-9 USCIS Form I-9
Maryland State Witholding MW-507

I am trying to submit through the portal and an error is coming up. How do I submit?
You will need Adobe Reader downloaded on your device in order to fill out and submit the I-9 and MW-507 State Withholding Form. You can download it here if needed:  Adobe Acrobat Reader: Free PDF It is free and you do not need to create an account. If you do not open the document in Adobe, it will not submit properly. All of the other documents will open within the portal and you do not need Adobe Reader

For the I9, it says I need to submit a valid Identification, how do I submit a valid ID?
You do not need to submit a passport or valid driver’s license; we will verify these in person.

I am currently seeking my lifeguard certification, what should I do about the certification form?
It is your responsibility to come back and complete this form once you are certified.
Failure to complete the onboarding process will result in a lower pay rate as stipulated in your job offer. Your pay will be increased once onboarding is completed, however not retroactively.
Desk attendants do not need to complete a certification form.

I have completed the registration page, but it does not do anything?
Sometimes the Employee Portal can freeze at the end of Registration. Simply close the page and log back in using the password you just created.

I think I submitted everything, is there a way to double check that I have completed everything?
There are two ways you can double check:
You can log back into the portal to see if your tax forms and certification have been approved -OR- you can email [email protected] to ask our payroll department.